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What are the three P's of trust?

Think of the Three Ps as the short list; they represent the core of our thinking on trust. Trust is Personal. When trust is discussed, it usually refers to people. ... Trust is Paradoxical. ... Trust is Positively Correlated to Risk.

trustedadvisor.com - The Three Ps of Trust - Training, Workshops, Trust Education

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Trust is a complex concept in human relationships. In our Chapter 1 of the still-pretty-new The Trusted Advisor Fieldbook, we explore ten fundamental attitudes that take aim at the complexities of trust, breaking it down so that it can be managed and more readily increased. Think of the Three Ps as the short list; they represent the core of our thinking on trust.

Trust is Personal

When trust is discussed, it usually refers to people. Yes, you can trust a company, but when you do, you are typically focusing on just one part of trust—dependability. It makes perfect sense to say a company or organization is dependable or reliable. It does not make much sense to say that a corporate entity has your best interests at heart or is sensitive to your needs, or is discreet. Those are things you would usually say about people. Even when it does make sense to say an organization is credible or careful or focused on your interests, the reference is usually to the people in it. At root, trust is personal.

Trust is Paradoxical

Over and over again, you will discover that the things that create trust are the opposite of what you may think. That is why we say trust is paradoxical—in other words, it appears to defy logic. The best way to sell, it turns out, is to stop trying to sell. The best way to influence people is to stop trying to influence them. The best way to gain credibility is to admit what you do not know. The paradoxical qualities of trust arise because trust is a higher-level relationship. The trust-creating thing to do is often the opposite of what your baser passions tell you to do. Fight or flight, self-preservation, the instinct to win—these are not the motives that drive trust. The ultimate paradox is that, by rising above such instincts, you end up getting better results than if you had striven for them in the first place.

Trust is Positively Correlated to Risk

Ronald Reagan, the fortieth president of the United States, was known to quote a Russian proverb, “Trust, but verify.” For our purposes, the opposite is true. Real trust does not need verification; if you have to verify, it is not trust. Sometimes businesspeople forget this and try to ameliorate or mitigate all risks. This is particularly true in professions like law, finance, or banking. But the essence of trust contains risk. A trust relationship cannot exist without someone taking a chance—and it is your job to lead the way. If you think, I can’t take that kind of risk yet because there’s not enough trust in the relationship, check your thinking. It is the very taking of risks that creates trust in the relationship.

Ready to start your new trust-based mindset? Mind your Ps.

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What are the signals words?

lexialearning.com - Signal Words: 5 Fun Ways to Explain these Sentence Superheroes!

9/6/2018

Signal Words: 5 Fun Ways to Explain these Sentence Superheroes!

by Catherine Demetros, M.Ed.

Elementary Curriculum Specialist, Lexia Learning

All words are powerful, but some words have superpowers. Consider words and phrases that indicate relationships between ideas, like also, however, as a result, in addition, for example, and in contrast. These are signal words, and they are sentence superheroes. The ability to identify and understand the meaning of signal words is like having X-ray vision while reading. With a solid foundation of signal-word knowledge, students can build a framework for new ideas and information by reflecting on what they just read and anticipating what might come next. Take a look at the engaging activities below. They'll give your students a chance to build familiarity with different categories of signal words, use these words in their own writing, and make connections while reading—all terrific ways to improve comprehension!

1. Traffic Ahead!

Review the concept of a signal word: a word or phrase that gives an idea about what we might expect to come next, just like road signs or traffic signals that let drivers know what's coming up. Then, discuss the purpose of each type of signal word using the chart below for reference. Finally, write signal words on sticky notes and give one to each student. Have students arrange themselves in groups based on the purpose of their assigned words.

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